Effect of Corruption on Service Delivery in the Nigerian Ports Authority (NPA) Port Harcourt Complex
Abstract
The study examines the effect of corruption on service delivery in the Nigerian Ports Authority (NPA) Port Harcourt complex. The principal-agent theory was adopted as the theoretical framework for the study. Data were collected through secondary sources such as maritime journals, port authority reports, industry publications, and international shipping documents, with analysis conducted using content analysis of these secondary sources. The study revealed that corruption has a significant impact on the effective provision of port services, including cargo handling, vessel operations, documentation processing, and infrastructure maintenance. The study finds that corruption manifests through three primary dimensions: administrative corruption, operational corruption, and financial corruption, leading to extended vessel turnaround times, increased operational costs, and compromised service quality. The consequences of corruption on port service delivery are measured through five key indicators: operational efficiency, service quality, cost-effectiveness, procedural transparency, and stakeholder satisfaction. The study demonstrates that corruption-related inefficiencies add 30-40% to standard operational costs while extending cargo dwell times to triple the international standards. The study recommends implementing automated systems, strengthening institutional frameworks, enhancing infrastructure maintenance, establishing whistleblower mechanisms, and prioritizing capacity building for port personnel. The findings underscore the urgent need for comprehensive measures to combat corruption and enhance port services to improve maritime trade facilitation and economic development.
Keywords
Corruption, Port Service Delivery, Maritime Operations, Port Authority, Infrastructure Efficiency
Citations
IRE Journals:
Nkwonta, Obianuju Stella
"Effect of Corruption on Service Delivery in the Nigerian Ports Authority (NPA) Port Harcourt Complex" Iconic Research And Engineering Journals Volume 8 Issue 10 2025 Page 704-719
IEEE:
Nkwonta, Obianuju Stella
"Effect of Corruption on Service Delivery in the Nigerian Ports Authority (NPA) Port Harcourt Complex" Iconic Research And Engineering Journals, 8(10)
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