The Implementation of Automation and Artificial Intelligence in the Public Sector: Opportunities and Challenges
Abstract
The implementation of automation and artificial intelligence (AI) in the public sector has the potential to profoundly transform government services. These technologies can improve administrative efficiency and reduce bureaucracy, providing faster, more transparent, and accessible services for citizens. Automating repetitive tasks and applying AI in data analysis enables quicker and more precise decision-making, benefiting both public management and the citizen experience. In addition to the efficiency advantages, automation can eliminate time-consuming manual processes, allowing public servants to focus on higher-value tasks. However, adopting these technologies requires investments in robust technological infrastructure, data security, and continuous training for public servants. Moreover, it is crucial to establish clear and ethical regulations to ensure that these tools respect citizens' rights and promote social justice. The success of this implementation depends on effective collaboration between governments, technology experts, and society to ensure a responsible and balanced transition. By focusing on immediate benefits, such as faster service delivery, and overcoming challenges like privacy concerns and organizational adaptation, it is possible to achieve effective digital transformation in the public sector.
Keywords
Automation, Artificial Intelligence (AI), Public sector, Administrative efficiency, Digital transformation.
Citations
IRE Journals:
Elvis Alves de Souza
"The Implementation of Automation and Artificial Intelligence in the Public Sector: Opportunities and Challenges" Iconic Research And Engineering Journals Volume 8 Issue 10 2025 Page 605-608
IEEE:
Elvis Alves de Souza
"The Implementation of Automation and Artificial Intelligence in the Public Sector: Opportunities and Challenges" Iconic Research And Engineering Journals, 8(10)
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