Evaluating the Impact of ISO 9001 Quality Management Standards on Organizational Performance: A Case Study Approach
Abstract
This study evaluates the impact of ISO 9001 quality management standards on organizational performance within the construction industry, using a case study of a certified company in Cabanatuan City. Performance measurement is recognized as a crucial element of quality management, yet many construction companies struggle with the systematic application of performance indicators to meet ISO certification requirements. The research investigates how the selected company measures its performance, focusing on the development and application of key performance indicators (KPIs) within its quality management system (QMS). Through a comprehensive document review, the study identifies the processes, goals, and targets that support the company’s activities, alongside the monitoring and utilization of these indicators by management. Findings reveal that while the company has established effective performance indicators that contribute to the improvement of its QMS, challenges remain in defining clear indicators and setting appropriate targets. This study highlights the importance of refining performance measurement systems to ensure alignment with ISO 9001 standards and enhance organizational performance in the construction sector.
Keywords
Performance Measurement, Indicators, Quality Management System, Processes
Citations
IRE Journals:
Cristel Lyka P. Abalos , Joefil C. Jocson , Noel T. Florencondia
"Evaluating the Impact of ISO 9001 Quality Management Standards on Organizational Performance: A Case Study Approach" Iconic Research And Engineering Journals Volume 8 Issue 6 2024 Page 788-799
IEEE:
Cristel Lyka P. Abalos , Joefil C. Jocson , Noel T. Florencondia
"Evaluating the Impact of ISO 9001 Quality Management Standards on Organizational Performance: A Case Study Approach" Iconic Research And Engineering Journals, 8(6)
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