Student Satisfaction on Faculty and Instruction at Baguio Central University

• Author(s): Jocelyn B. Ang
• Paper ID: 1704900
• Page: 381-391
• Published Date: 21-07-2023
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 7 Issue 1 July-2023

Abstract

This research study employs a descriptive research design utilizing a questionnaire as the primary instrument to assess student satisfaction on faculty and instruction in the College of Hospitality and Tourism Management at Baguio Central University. The total enumeration of 91 students enrolled during the first semester of the School Year 2020-2021 in the college served as respondents. The reliability of the instrument was established through a sample on 15 randomly chosen students from the College of Business Administration, using the Kuder-Richardson Formula 21. Content validity was used to validate the questionnaire. Statistical treatments such as weighted mean, ranking, and t-test for independent variables were applied to analyze the gathered data. The study aimed to identify the levels of satisfaction based on age, gender, year level, program, and the number of years enrolled in the institution. The results indicated that age had no significant impact on students' satisfaction with faculty and instruction. Despite gender differences, students in the College of Hospitality and Tourism Management exhibited similar levels of satisfaction. Furthermore, the year level of enrollment and the program or course enrolled in did not influence students' contentment with faculty and instruction. The study found that the length of a student's stay in the institution served as an indicator of their satisfaction with the services provided by the faculty. The study's conclusions provide valuable insights into the factors affecting student satisfaction in the College of Hospitality and Tourism Management. Based on these findings, a proposed action plan can be developed to improve the quality of instruction, thereby enhancing overall performance and student experiences in the college.

Keywords

insights, performance, student experiences

Citations

IRE Journals:
Jocelyn B. Ang "Student Satisfaction on Faculty and Instruction at Baguio Central University" Iconic Research And Engineering Journals Volume 7 Issue 1 2023 Page 381-391

IEEE:
Jocelyn B. Ang "Student Satisfaction on Faculty and Instruction at Baguio Central University" Iconic Research And Engineering Journals, 7(1)