Leadership in Business Process Reengineered: The Leadership Process of Managing Rits Tapsi House
Abstract
Ritz Tapsi House engages in eatery business specializing in made to order dishes. Currently it has two branches, the main is located at San Fernando and another in Angeles City. Since it is strategically located in a place surrounded by different establishments, it usually caters the cravings of employees and students nearby. One of the client’s assets is his flexible workforce who can do a wide variety of job evident by their current operating system. However, since the customers are arriving simultaneously, the workers cannot accommodate them all leading to dissatisfied customers. The client has currently 5 workers and they are expected to do all of the job required depending upon the situation. Consequently, each order is usually prepared 5 to 15 minutes depending upon the complexity of the dishes. Under the current system, their operating characteristics are per the Waiting Line Model are 2 orders are waiting and they are usually on queue for 20 minutes before they can be prepared and will take an additional 10 minutes before they are served to the customer. To solve this issue and improve the client’s operation, the engagement team conducted a business process reengineering by modifying the current system in such a manner that solves its glitches. Based on the interviews, it is the lack of job description that has been causing the ineffectiveness. Therefore, it is addressed by modifying the organizational chart and provision of description for each employee. Under new process, the employees are assigned as general manager, receptionist, kitchen head, kitchen staff and server. Under the new system, the operating characteristics are per the same model are there are approximately 3 orders in the system, the orders will wait for 3.60 minutes and will wait for additional 4 minutes to be served.
Keywords
Leadership, Tapsi House, Waiting Line Model, Reengineer
Citations
IRE Journals:
Blessed B. Peña , Engel Justine O. Castillo , Pearl Roxan Delos Santos-Cruz , Noel T. Florencondia , Lorinda E. Pascual
"Leadership in Business Process Reengineered: The Leadership Process of Managing Rits Tapsi House " Iconic Research And Engineering Journals Volume 7 Issue 1 2023 Page 415-421
IEEE:
Blessed B. Peña , Engel Justine O. Castillo , Pearl Roxan Delos Santos-Cruz , Noel T. Florencondia , Lorinda E. Pascual
"Leadership in Business Process Reengineered: The Leadership Process of Managing Rits Tapsi House " Iconic Research And Engineering Journals, 7(1)
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