The Impact of Library Use Frequency on Student Satisfaction: An Evaluation of Resources, Services, and Facilities

• Author(s): Clarence K. Fagyan ; Marjorie B. Macalingay ; Antoniette P. Abellada ; Benedicta B. Munar ; Mildred C. Depnag; Aiza Bheal M. Kitani
• Paper ID: 1704885
• Page: 339-346
• Published Date: 18-07-2023
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 7 Issue 1 July-2023

Abstract

This study seeks to determine the usage and satisfaction levels of Baguio Central University students regarding the library's resources, services, and facilities. The study used a sample size of 300 individuals, selected at random from various faculties. The research employed quantitative methods, analyzing the data with frequency, mean, and ranks. A structured questionnaire was used to collect data, with queries assessing the frequency of student library visits and their level of satisfaction with the available resources, services, and facilities. The findings indicate that a sizeable percentage of students (42.66%) frequently visit the library. In addition, students were extremely pleased with the library's resources, services, and facilities. The average weighted mean rating for satisfaction with the facilities was 3.94 on a 5-point Likert scale. This study indicates that libraries continue to play a vital role in supporting students' learning processes, providing a conducive environment for study, and promoting academic success. To maintain and improve student satisfaction, the research calls for continuous investment in library services and resources, regular user feedback, and promotion of library use. This study provides insights into student-library interactions and actionable suggestions for educational institutions seeking to improve their library offerings. It highlights the importance of academic libraries and their influence in student success.

Keywords

Library Satisfaction, Services, Facilities, Resources.

Citations

IRE Journals:
Clarence K. Fagyan , Marjorie B. Macalingay , Antoniette P. Abellada , Benedicta B. Munar , Mildred C. Depnag; Aiza Bheal M. Kitani "The Impact of Library Use Frequency on Student Satisfaction: An Evaluation of Resources, Services, and Facilities" Iconic Research And Engineering Journals Volume 7 Issue 1 2023 Page 339-346

IEEE:
Clarence K. Fagyan , Marjorie B. Macalingay , Antoniette P. Abellada , Benedicta B. Munar , Mildred C. Depnag; Aiza Bheal M. Kitani "The Impact of Library Use Frequency on Student Satisfaction: An Evaluation of Resources, Services, and Facilities" Iconic Research And Engineering Journals, 7(1)