Competencies in Management of Urdaneta City's Hospitality Establishments

• Author(s): Joanna Marie L. Estacio ; Dr. Elisa C. Cristobal
• Paper ID: 1704726
• Page: 778-786
• Published Date: 23-06-2023
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 6 Issue 12 June-2023

Abstract

The hotel and tourism industry in Urdaneta City is also one of the most important economic sectors in terms of earnings and income from foreign exchange and jobs. Urdaneta City which is mainly reliant on tourism and the resulting hotel business has seen an upsurge in the demand for technically proficient managers. The manager is one of the most important human resources in any organization, responsible for coordinating individual efforts, influencing employees' views, decisions, and actions, and deciding a significant impact on the organization's activity. The study aims to improve managers' present capacities by teaching them to be more proactive beyond their specific duties and responsibilities by learning extra skills that are critical to re-creating their firms' competitive advantages. The management and staff of the chosen hospitality facilities with an operating history of more than five years and at least twelve months of work experience will serve as the study's population of prospective participants. A quantitative, descriptive explanatory research design was used in this study. A purposive sample technique was used to find individuals with a wealth of knowledge and experience working in the hospitality sector. The weighted mean was used to quantify the competencies of hospitality managers. One-way analysis of variance (ANOVA) is performed to determine whether there is a difference between managers' self-evaluation and employees' appraisal of their supervisors along the supplied competency categories, and it is submitted to a test of significance at the 0.05 alpha level. According to the findings, successful managers frequently use operational knowledge management, leadership skills, and conflict management as part of their managerial competencies. The set of skills a manager possesses significantly impacts management performance. The performance of a manager was influenced by knowledge, experience, and personality attributes pertinent to the position. Therefore, the researcher suggests that in order to develop in the managerial areas where they need to make better decisions, managers should attend seminars and workshops in such areas. I also help them grasp and use these managerial abilities.

Keywords

Management, Hospital Establishments, Manager’s Competencies, Managers, Hospitality

Citations

IRE Journals:
Joanna Marie L. Estacio , Dr. Elisa C. Cristobal "Competencies in Management of Urdaneta City's Hospitality Establishments" Iconic Research And Engineering Journals Volume 6 Issue 12 2023 Page 778-786

IEEE:
Joanna Marie L. Estacio , Dr. Elisa C. Cristobal "Competencies in Management of Urdaneta City's Hospitality Establishments" Iconic Research And Engineering Journals, 6(12)