ASSESSMENT OF FACILITIES MANAGEMENT PRACTICE IN THEHOSPITALITY INDUSTRY IN ANAMBRA STATE USING NIGERIAN TOURISM DEVELOPMENT CORPORATION STANDARDS

• Author(s): NEDOLISA JENNIFER IJEOMA ; Prof. Charles. C. Egolum
• Paper ID: 1701209
• Page: 251-273
• Published Date: 25-05-2019
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 2 Issue 11 May-2019

Abstract

The hospitality industry is plagued by many challenges that have hindered effectiveness and efficiency. One of these is inability to manage facilities inhospitality business to carry out effective and efficient business. The hospitality industry requires good reception, and courtesy. However, these are lacking due to poor facilities management. The aim of this research isto assess the facilities management practice in the hospitality industry in Anambra state with particular reference to3-stars hotels selected to ascertain their state of compliance with the standards of Nigeria Tourism Development Corporation. The objectives were to: Assess the conformity of the selected hotels to FM standards set by the Nigerian Tourism Development Corporation; Highlight the shortcomings in the contemporary facilities management practice in the selected hotels in Anambra state.Using Taro yamane?s formula for calculating sample sizes, appropriate sample sizes of customers for each hotel was calculated at 95% level of confidence and degree of freedom. Data collection instruments included two questionnaires targeted at hotels staff, and the hotel customers. These were implemented by personal interview and discussion with hotel staff as identified and the study of system operations of selected hotels. Data from all the centers were analyzed by means of descriptive and inferential statistics while model for facilities management compliant hotel was validated or rejected by comparative analysis with the aid of benchmarking method.The questionnaires were administered to the respondents.Frequencies, percentages and mean percentage(X) werethe statistics used to take decisions on various research questions. The quantitative data from questionnaires were well sorted and coded for purposes of entry into the statistical test and MS Excel 2007 and analyze by comparing frequencies and percentages. The output derived from statistical test was used to discuss the findings of this study. Independent sample T-Test was used to test all hypotheses. Independent Sample-Test was used to determine the significant difference between both sample responses. The research recommendedthe need for the government shouldpromote tourism which has become high foreign exchange earner for so many countries. NTDC should put in place a viable and sustainable policy on hotel classification and hotel status accreditation at regular intervals (5 years).Nigeria Facilities Management Association should pursue vigorously the enabling law establishing Nigeria Facilities Management Association (NFMAS) which once established should concentrate more on research, training, marketing and promotion of the profession.

Keywords

Facilities Management, Hospitality Industry,Building, Nigeria Tourism Development Corporation

Citations

IRE Journals:
NEDOLISA JENNIFER IJEOMA , Prof. Charles. C. Egolum "ASSESSMENT OF FACILITIES MANAGEMENT PRACTICE IN THEHOSPITALITY INDUSTRY IN ANAMBRA STATE USING NIGERIAN TOURISM DEVELOPMENT CORPORATION STANDARDS" Iconic Research And Engineering Journals Volume 2 Issue 11 2019 Page 251-273

IEEE:
NEDOLISA JENNIFER IJEOMA , Prof. Charles. C. Egolum "ASSESSMENT OF FACILITIES MANAGEMENT PRACTICE IN THEHOSPITALITY INDUSTRY IN ANAMBRA STATE USING NIGERIAN TOURISM DEVELOPMENT CORPORATION STANDARDS" Iconic Research And Engineering Journals, 2(11)