The quality of service from a hospital is the number one factor that will either turn a customer/patient away or make one for life. More and more hospitals are competing for greater shares in the market and customer-driven quality management is becoming the preferred method for improving their performance. This study was undertaken to find out whether the select Private hospitals in Ernakulam District of Kerala considered for the study treating cancer patients has provided quality of service to the patients to satisfy them in all respects. . It is important to understand whether the patients are well aware about the treatment for cancer in the select hospitals, whether the levels of satisfaction of the cancer patients towards health care service quality in the select hospitals. The objectives are to study the quality of service provided to satisfy the cancer patients in the select hospitals in Ernakulam District and to provide suggestions for policy implications. The survey was conducted among the various patients who are specifically taking treatment in the select four private hospitals in Ernakulam District. The sample size of the study is 50 cancer patients. The sampling technique selected for the study is on stratification basis who are affected with cancer. The researcher has circulated the instrument only to the cancer patients for data collection. The objectives framed for the present study formed the basis of the identification of the relevant statistical techniques such as percentage method, weighted average, Garrett Ranking Method and Chi-Square Test. It is observed that the doctors charges was found to be satisfying by the patients which shows their kind heart to treat the patients based on the service motive. In continuation to this result, the probability assessed by finding the relationship between reasons for selecting the hospital and the level of satisfaction towards quality of service for the treatment was the only factor found to have been significantly related.
Cancer Patients, Private Hospitals, Satisfaction, Service Quality
Suriakala.R , Dr.S.Akilandeswari "Cancer Patients? Satisfaction On Health Care Services Offered By Selected Private Hospitals In Ernakulam District, Kerala State" Iconic Research And Engineering Journals Volume 1 Issue 4 2017 Page 49-56
Suriakala.R , Dr.S.Akilandeswari "Cancer Patients? Satisfaction On Health Care Services Offered By Selected Private Hospitals In Ernakulam District, Kerala State" Iconic Research And Engineering Journals, 1(4)