Measuring the organizational performance is an important issue in researches. Organizational performance can be measured in different perspectives. Each perspective of measurement is unique. Several unique determinants can be used to measure organizational performance. Performance measurements become an important concept to pay attention in recent years due to different organizational objectives. In the beginning, performance was measured by financial measurements and also it is being measured by non-financial measurements. There is still significant knowledge gap on measurement of performance. This research paper examines the operational measurement of organizational performances. Conceptual framework is developed based on Carton (2004). Organizational performance is measured by customer satisfaction, employee commitment, and corporate reputation. Questionnaire is developed and given to customers of Financial Institutions in Batticaloa District. Findings shows that there is high level of organizational performance existed among Financial Institutions in Batticaloa District.
VIANNY JENISTON DELIMA "Organizational Performance Of Financial Institutions In Batticaloa District" Iconic Research And Engineering Journals Volume 1 Issue 4 2017 Page 16-23
VIANNY JENISTON DELIMA "Organizational Performance Of Financial Institutions In Batticaloa District" Iconic Research And Engineering Journals, 1(4)