Motivation, Commitment and Work Satisfaction Among Business Process Outsourcing Employees in Hybrid Work Set Up
Abstract
The BPO industry, a global economic cornerstone, has adopted hybrid work setups, combining remote and in-office environments. This shift, driven by technological advancements and the need for flexibility during the COVID-19 pandemic, allows companies to access a wider talent pool, reduce costs, and maintain productivity. This study assessed motivation, commitment, and work satisfaction among 220 BPO employees in a hybrid work setup in Iloilo City, Philippines, in 2023, using a validated researcher-made instrument and statistical tools. Findings indicated high levels of motivation, commitment, and work satisfaction, consistent across educational attainment, age, sex, position, and tenureship. Employees showed strong job commitment and willingness to recommend their organization, though there was a slight decline in career path clarity. Work satisfaction was high, with employees feeling encouraged to innovate and well-equipped. No significant differences were found based on demographic variables, and strong positive correlations among motivation, commitment, and work satisfaction were observed. In conclusion, the study highlights a highly motivated, committed, and satisfied BPO workforce in Iloilo City, underscoring a positive, inclusive work environment. Recommendations include fostering a positive work environment, improving communication about career paths, recognizing and rewarding performance, boosting motivation, and offering tailored professional development opportunities. Emphasizing inclusive policies and practices will further enhance motivation, commitment, and satisfaction, ensuring a resilient and motivated BPO workforce in the hybrid work setup.
Keywords
Motivation, Commitment, Work Satisfaction, BPO, Hybrid Setup
Citations
IRE Journals:
Christine Mae A. Gonzales , Dr. Erly M. Martir
"Motivation, Commitment and Work Satisfaction Among Business Process Outsourcing Employees in Hybrid Work Set Up" Iconic Research And Engineering Journals Volume 8 Issue 2 2024 Page 587-617
IEEE:
Christine Mae A. Gonzales , Dr. Erly M. Martir
"Motivation, Commitment and Work Satisfaction Among Business Process Outsourcing Employees in Hybrid Work Set Up" Iconic Research And Engineering Journals, 8(2)
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IRE Journals is an open access online journals established with an aim to publish high quality of research work in various diciplines. We have more than 6 years in publications. Over 2500+ papers already published.
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