The Influence of Educational Diversity on Organizational Performance: A Study of Commercial Banks in Kampala, Uganda
Abstract
Workforce diversity has become an essential element for organizations worldwide seeking to thrive and maintain a competitive edge. This study investigated the influence of educational diversity on organizational performance in commercial banks in Kampala, Uganda. Using a descriptive research design with a quantitative approach, data was collected from 379 employees across ten commercial banks through self-administered questionnaires. The study found a strong positive correlation (r = 0.627) between educational diversity and organizational performance, significant at the 0.01 level. Educational diversity explained 39.3% of the variance in organizational performance. Banks strongly considered education level in recruitment (mean = 4.13) and recognized the impact of diverse educational backgrounds on work quality (mean = 4.06). However, inclusion of employees with different education levels in decision-making scored relatively low (mean = 2.06), suggesting an area for improvement. The findings support the Resource Based View and Human Capital theories, demonstrating that knowledge and skills acquired through diverse educational backgrounds enhance organizational performance. The study recommends that banks maintain practices valuing educational diversity in recruitment, develop strategies to involve employees with diverse educational backgrounds in decision-making processes, and implement mentoring programs to facilitate knowledge sharing. These insights contribute to filling the gap in literature regarding the impact of educational diversity in the Ugandan banking sector and provide valuable guidance for managers and policymakers in optimizing workforce diversity strategies.
Keywords
Educational Diversity, Organizational Performance, Commercial Banks
Citations
IRE Journals:
Ayesiga Joyce , Laura Mamuli , Ruth Mitalo
"The Influence of Educational Diversity on Organizational Performance: A Study of Commercial Banks in Kampala, Uganda" Iconic Research And Engineering Journals Volume 8 Issue 1 2024 Page 467-474
IEEE:
Ayesiga Joyce , Laura Mamuli , Ruth Mitalo
"The Influence of Educational Diversity on Organizational Performance: A Study of Commercial Banks in Kampala, Uganda" Iconic Research And Engineering Journals, 8(1)
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