The Role of Service Innovation Strategies in Enhancing Judiciary Performance in North Rift Region, Kenya
Abstract
Service innovation strategies play a crucial role in enhancing the performance of the judiciary by introducing new or significantly improved services, processes, and delivery methods. Despite the recognized importance of service innovation, the Kenyan judiciary, particularly in the North Rift Region, faces several challenges that hinder its effective implementation. This study aims to investigate the role of service innovation strategies in enhancing the performance of the judiciary in the North Rift Region of Kenya. The study employs a descriptive survey research design and collects data from a sample of 317 judicial officers and staff using a structured questionnaire. The findings reveal that customer care services, e-filing systems, and case management innovations have significant positive correlations with the judiciary's performance. The service innovation strategies collectively explain a significant proportion of the variance in the judiciary's performance, with each strategy being a significant predictor of performance. The study contributes to the growing body of knowledge on service innovation in the public sector and provides valuable insights and recommendations for policy and practice in the judiciary.
Keywords
Service Innovation, Judiciary Performance, North Rift Region
Citations
IRE Journals:
Lecticia Asolo Ekisa , Fred Atandi , Sirai Chebet Sylivia
"The Role of Service Innovation Strategies in Enhancing Judiciary Performance in North Rift Region, Kenya" Iconic Research And Engineering Journals Volume 8 Issue 1 2024 Page 185-192
IEEE:
Lecticia Asolo Ekisa , Fred Atandi , Sirai Chebet Sylivia
"The Role of Service Innovation Strategies in Enhancing Judiciary Performance in North Rift Region, Kenya" Iconic Research And Engineering Journals, 8(1)
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