Abstract
As artificial intelligence (AI) becomes increasingly prevalent in customer interactions, ensuring ethical implementation is paramount. This paper presents a comprehensive framework for implementing ethical safeguards and governance structures in AI-driven customer support systems. We examine key ethical considerations, propose a multi-tiered governance model, and discuss practical strategies for mitigating risks. Our findings suggest that a proactive, holistic approach to ethical AI can enhance customer trust, improve brand reputation, and mitigate potential legal and reputational risks.
Keywords
Ethical AI, Governance, Customer Support AI, AI Agents, AI Customer Support
Citations
IRE Journals:
Vamsi Katragadda
"Ethical AI in Customer Interactions: Implementing Safeguards and Governance Frameworks" Iconic Research And Engineering Journals Volume 7 Issue 12 2024 Page 394-397
IEEE:
Vamsi Katragadda
"Ethical AI in Customer Interactions: Implementing Safeguards and Governance Frameworks" Iconic Research And Engineering Journals, 7(12)
About IRE Journals
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