An Evaluation of The Indoor Environment Quality and Counter Facilities of a Typical Nigerian Rail Station: a case study of Kano Railway Station

• Author(s): Nkeleme Emmanuel Ifeanyichukwu ; Haruna Ahmed Sambo ; Tasiu Mohammed Umar ; Andrew Chima Osuagwu ; Udeagha John Ebuka
• Paper ID: 1704026
• Page: 247-257
• Published Date: 24-01-2023
• Published In: Iconic Research And Engineering Journals
• Publisher: IRE Journals
• e-ISSN: 2456-8880
• Volume/Issue: Volume 6 Issue 7 January-2023

Abstract

This paper presents passengers’ evaluation of the indoor environment quality (IEQ) and the Counter facilities of a typical Nigerian railway station taking the Kano Railway station as a case study. The study was pursued using a quantitative research design that adopted the use of a structured questionnaire to establish passengers’ and/or staff’s perceptions. A total of one hundred and fifty questionnaires were distributed with a hundred and thirty-four retuned adequately filled giving a percentage response of 89.3% and the data gotten were analyzed using the SPSS version.19.0. the result reveals among others that the most common method of getting tickets in the railway station is the manual ticket counter, however, there is a pressing need for the addition of more counters due to the insufficient number of counters in the station leading to traffic and clusters at the counter. Regarding the indoor environment of the station, excellent ‘Customer Information Services’, ‘Noise Level Control’ and ‘Crowd management in the boarding’ were identified. However, a poor ventilation status of the station and ‘Crowd management in the ticketing session’ was established. Consequently, it recommended that the Ventilation of the stations be improved as well as the adoption of E-ticketing to help in managing the crowd in the station.

Keywords

Indoor Environment Quality (IEQ), Counter Facilities, Rail Station

Citations

IRE Journals:
Nkeleme Emmanuel Ifeanyichukwu , Haruna Ahmed Sambo , Tasiu Mohammed Umar , Andrew Chima Osuagwu , Udeagha John Ebuka "An Evaluation of The Indoor Environment Quality and Counter Facilities of a Typical Nigerian Rail Station: a case study of Kano Railway Station" Iconic Research And Engineering Journals Volume 6 Issue 7 2023 Page 247-257

IEEE:
Nkeleme Emmanuel Ifeanyichukwu , Haruna Ahmed Sambo , Tasiu Mohammed Umar , Andrew Chima Osuagwu , Udeagha John Ebuka "An Evaluation of The Indoor Environment Quality and Counter Facilities of a Typical Nigerian Rail Station: a case study of Kano Railway Station" Iconic Research And Engineering Journals, 6(7)